How this millennial entrepreneur runs a multi-million startup in Japan

Sae Hyung-jung remembers a time when he worried about not having enough money for his next meal. He was 20 years old, and had just founded an artificial intelligence (AI) company that helped students improve their test scores for university entry examinations — but it wasn’t doing well. “I had so much debt and I … Read more

Panera Bread tests artificial intelligence technology in drive-thru lanes

A Panera Bread location in Spring Hill, Florida. Jeff Greenberg | Universal Images Group | Getty Images Starting Monday, drive-thru customers at two Panera Bread locations in upstate New York will have their orders taken by a computer in a test of artificial intelligence technology’s accuracy and ability to decrease service times. The sandwich chain … Read more

3 ways technology can help solve labor shortages

Caroline Price of Toast reveals how operators can use technology to help cover labor shortages. Aug. 15, 2022 Employee turnover has been a pervasive issue in the restaurant industry throughout the 21st century with more restaurant employees quitting than in any other industry in 2021. Throughout the past few years, many understaffed restaurants have been … Read more

Here’s what’s hot — and what’s not — in fintech right now

There has been something of a rotation out of certain pockets of fintech that were hyped by venture capitalists last year, such as crypto and “buy now, pay later,” and into less sexy areas focused on generating stable streams of income. Jantakon Kokthong / Eyeem | Eyeem | Getty Images Financial technology is the hottest … Read more

5 ways to drive customer retention in a post-pandemic world

Once you have conquered getting the customer through the front door, you must convert them into regulars. Restaurant365’s Katie Fairchild explains how. Building a customer retention program is important for improving the lifetime value of current customers, which can make up a large portion of your restaurant’s revenue. Customer retention statistics show that 65% of … Read more

Google Expands Carbon Emissions Calculator for Gmail, Docs

Google will launch “Carbon Footprint for Google Workspace” in early 2023, according to a Tuesday blog post. The tool is an expansion on the compnay’s previous “Carbon Footprint for Google Cloud” calculator which debuted last year. The new widget allows companies using Google Workspace to quantify the greenhouse gas emissions linked to their usage of … Read more

Wow Bao to open vending machines nationwide

A Wow Bao-branded Just Baked kiosk. / Photograph courtesy of Wow Bao and Automated Retail Technologies Wow Bao, which began as a fast-casual concept and has expanded recently as a virtual brand, has hit on a new growth vehicle: vending machines. The Chicago-based Asian bao chain is partnering with Automated Retail Technologies (ART) to put … Read more

White Castle among businesses utilizing AI| Interactive Customer Experience (ICX) Summit 2022

While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. A breakout session, “AI and Machine Learning: Where Are We Now?”, examined it at the ICX Summit in Columbus, Ohio. Susan Carroll-Boser, VP of technology, White Castle, was among the speakers. … Read more

Today’s Restaurant Franchise Trends

Opinions expressed by Entrepreneur contributors are their own. Like many other industries, the restaurant sector is constantly evolving. Candidates can investigate restaurant-related franchise concepts that serve everything from flavored ice and vegan-only menu items to specialty coffee shops and Korean BBQ. But progress in the restaurant franchising category is also notable in the way the … Read more

Why today’s customer experience requires technology, human touch| CX Strategy

Tony Smith, co-founder and CEO of Restaurant365, explores how to find the perfect balance of high-tech and high-touch service. When I picture a restauranteur there are three qualities that immediately come to mind: Entrepreneurial. Determined. Resourceful. Those qualities were on full display during the pandemic as restaurants were forced to adapt rapidly to meet the … Read more